Fire and Security - Remote Support Engineer
Core
Provide remote diagnosis, triage, and support for installed security systems (Fire, Intruder, CCTV, Access Control) and assist with software releases and testing.
Role type
Remote Support Engineer (Security Systems)
Builds
Customer security systems and software updates
Domain
Electronic Security / Physical Security
Deliverable
client delivery
Required skills
Networking and IP connectivity, Intruder system knowledge, Fire system knowledge, CCTV system knowledge, Access Control system knowledge, Ticket management, Software release testing, MS Office proficiency
Preferred skills
Proactive initiative, Cross-departmental collaboration, Training delivery, Offline data testing
Responsibilities
Investigate and identify customer issues via remote assistance, Apply fix releases to customer systems, Test software releases, Maintain customer interaction records, Conduct offline testing on customer data, Identify training requirements for customers
Seniority
Mid-level (3-5 years experience)
