Customer Care Associate (Full Time)
Core
Primary point of contact for research study participants, providing responsive support via phone and digital channels while actively supporting participant recruitment and study fulfillment.
Role type
Customer Care & Recruiting Associate
Builds
Participant experience and recruitment pipelines for clinical/research studies
Domain
Life sciences / Clinical research / Food testing
Deliverable
client delivery
Required skills
Phone and digital communication, outbound recruiting, study qualification assessment, data management, multi-tasking, problem-solving
Preferred skills
Associate degree, strong computer skills, adaptability
Responsibilities
Provide friendly support via phone, email, SMS, live chat, and social messaging; conduct outbound recruiting to identify and schedule qualified participants; maintain accurate participant database records; escalate complex inquiries to management; meet performance metrics for handle time and response time.
Seniority
Entry-level, hands-on IC