Commercial Retention Advisor
Core
Retain clients and resolve queries and complaints to ensure they remain part of the OUTsurance family.
Role type
Commercial Retention Advisor
Builds
Client retention and satisfaction
Domain
Insurance
Deliverable
client delivery
Required skills
Sales and negotiation, Customer-focused approach, Communication, Problem-solving, Decision-making, Attention to detail
Preferred skills
Retention experience, Commercial Insurance experience, FAIS accreditation
Responsibilities
Dealing with client queries and complaints on all levels, Retaining clients, Meeting KPIs (sales conversion, GWP, cross-selling, call quality, compliance, productivity, customer satisfaction)