Service Manager - OT Telecom
Core
Manage and operate secure, reliable OT telecommunications systems (radio, microwave, radar, 4G/5G) for offshore and onshore wind farms, combining hands-on engineering with service leadership.
Role type
Senior IC Service Manager (OT Telecom)
Builds
Mission-critical telecommunications, tracking, and surveillance systems for renewable energy assets
Domain
Renewable Energy (Wind, Solar, Batteries) / Operational Technology
Required skills
Telecommunications engineering, Incident resolution, Lifecycle management, Stakeholder coordination, Risk assessment, Change management, Supplier coordination, On-call incident response, SLA/KPI monitoring, Backlog management
Preferred skills
Renewable energy domain knowledge, TETRA/VHF/UHF radio systems, Microwave links, Radar/AIS/ADS-B/Starlink/4G/5G/PBX systems, Offshore wind farm operations
Technologies
TETRA, VHF/UHF radio, Microwave links, Radar, AIS, ADS-B, Starlink, 4G/5G, PBX
Responsibilities
Maintain service definitions, SLAs, and escalation arrangements; Personally configure, test, commission, and maintain telecom equipment; Monitor performance against SLAs and KPIs; Diagnose and resolve incidents and root causes; Manage team backlog and delivery planning; Execute hardware upgrades and lifecycle replacements; Coordinate suppliers and internal support functions.
Seniority
Senior, hands-on IC
