Business Manager
Core
Manage 24-hour operational dark store warehouse processes including inbound, stock handling, storage, and order dispatching to meet SLAs and KPIs.
Role type
Senior IC operations manager (warehouse/dark store)
Builds
End-to-end warehouse operations for food delivery platform
Domain
Logistics / Supply Chain / Food Delivery
Required skills
warehouse operations management, workforce planning and scheduling, inventory control, safety compliance, stakeholder management, process improvement, demand forecasting, WMS proficiency
Preferred skills
Six Sigma, JIT, local legislation knowledge, performance metrics analysis
Technologies
Warehouse Management Systems (WMS)
Responsibilities
Coordinate end-to-end warehouse processes from inbound to dispatch, steer operations to agreed SLAs and KPIs, manage workplace safety and health procedures, allocate resources for optimal efficiency, liaise with commercial department on stock management and returns, ensure accurate stock takes and prevent delivery of expired goods, maintain facility maintenance coordination, ensure timely and accurate order dispatch, manage relationships with external stakeholders including suppliers and riders
Seniority
Senior, hands-on IC