Senior Content Designer
Core
Shape informational structures, hierarchies, and flows for complex enterprise workflows; design conversational experiences for AI-driven features; build scalable content standards and terminology systems.
Role type
Senior Content Designer (B2B Enterprise Software)
Builds
Content systems, guidelines, terminology patterns, and conversational AI interfaces for ServiceNow's enterprise platform.
Domain
Enterprise Software / AI / UX
Deliverable
product features
Required skills
Content design, UX writing, content strategy, B2B/technical product experience, expert writing/editing, cross-functional collaboration, AI integration, research synthesis, information architecture.
Preferred skills
Conversational/AI experience, design systems contribution, hands-on AI tooling (prompting, agents), Markdown/Git, distributed team collaboration, Figma/Miro.
Technologies
Figma, Miro, AI prototyping tools, Git, Markdown
Responsibilities
Ground content in research and feedback to improve experience quality; design clear informational structures for complex products; extend company content standards with guidelines and patterns; collaborate with designers, PMs, researchers, and engineers; translate technical concepts into intuitive content; design conversational experiences for AI features; use AI tools to audit content and prototype ideas.
Seniority
Senior, hands-on IC
