Senior Director, AI Platform (Product Management)
Core
Own end-to-end strategy, roadmap, and execution of the AI agent platform powering intelligent digital workers across the Freshworks ecosystem.
Role type
Senior Director, AI Platform Product Management
Builds
Enterprise-grade autonomous agents, shared digital workers, and the underlying runtime infrastructure for Freshworks product lines.
Domain
Enterprise SaaS / AI Platform / Agentic Workflows
Deliverable
production ML models
Required skills
Platform strategy, AI/ML systems architecture, team leadership, cross-functional alignment, customer outcome definition, technical AI comprehension
Preferred skills
Developer platform scaling, open-source AI initiatives, agentic standard-setting
Technologies
LLMs, multi-agent orchestration, RAG, model routing, inference economics, agent safety protocols
Responsibilities
Define and execute AI agent platform strategy and roadmap; Direct product vision for core agent framework and runtime; Establish open standards for agent interoperability and security; Architect quality and lifecycle infrastructure for agents; Oversee context and knowledge foundation strategies; Drive product lifecycle for shared digital workers; Lead and mentor a team of product managers.
Seniority
Senior Director, strategic leadership & team building