Technical Support Engineer
Core
Provide comprehensive technical advice and expertise on hydraulic systems to customers and internal departments, managing product development projects from inception to end of life.
Role type
Senior Technical Support Engineer (Hydraulics)
Builds
Custom hydraulic integrated circuits, electro-hydraulic control systems, and prototypes for off-highway, construction, and agricultural industries.
Domain
Industrial Hydraulics / Motion Control
Required skills
Hydraulic system design, project management, cost analysis, electro-hydraulic integration, ISO specification interpretation, prototype assembly and testing, field troubleshooting, technical reporting, MRP systems usage, PPAP process knowledge.
Preferred skills
Lean manufacturing techniques, experience with overseas sales exhibitions, software product training delivery.
Technologies
Hydraulic cartridge valves, electro-hydraulic control systems, MRP systems, Microsoft packages.
Responsibilities
Review and process system design requests from customers; project manage new product developments; generate cost analysis for sales quotations; develop proposals for customer requirements; answer technical questions on hydraulic products; develop, test, and deliver reports on custom hydraulic integrated circuits; manage HIC projects from enquiry to production including prototype assembly; provide field support for installation and troubleshooting; participate in high-level technical discussions at customer premises; integrate electro-hydraulic systems with OEM architectures; support production departments in generating test controls plans; provide onsite training on hydraulic and software products; support warranty returns; identify and implement ISO and customer specifications.
Seniority
Senior, hands-on IC