Participant Support Specialist– Care Campus
Core
A participant-facing specialist who proactively engages individuals experiencing homelessness, identifies needs, and connects them to services to ensure continuity between participants, Case Management, Safety, and other programs.
Role type
Direct-service participant support specialist
Builds
Integrated social service programs providing access to healthcare, behavioral health, housing, and benefits
Domain
Social services / Homelessness support
Deliverable
client delivery
Required skills
Trauma-informed care, person-centered approaches, service navigation, de-escalation, conflict resolution, advocacy, relationship building
Preferred skills
Experience in homeless services, outreach, case-management support, healthcare navigation, peer support
Responsibilities
Maintain active presence in participant-facing areas, provide warm handoffs to case management and healthcare resources, support outreach and appointment reminders, use de-escalation skills and request clinical support when needed
Seniority
Mid-level, hands-on IC