Customer Care Finance Manager
Core
Own financial planning, forecasting, modeling, reporting, and analysis for the Customer Care organization, translating operational activity into financial impact.
Role type
Manager, Finance (FP&A)
Builds
Financial models, dashboards, and business cases for AI, automation, and technology initiatives
Domain
Self-storage industry + Financial Planning & Analysis
Required skills
Financial modeling, forecasting, analytical skills, advanced Excel, SQL, project management, variance analysis, ROI analysis
Preferred skills
Power BI/Tableau, experience partnering with customer operations or workforce management
Technologies
Excel, SQL, Power BI, Tableau
Responsibilities
Prepare and maintain budgets, forecasts, and financial models; analyze financial and operational results and investigate variances; partner with Operations to understand volume, staffing, productivity, revenue, and cost drivers; evaluate staffing needs, vendor costs, and operational changes from a financial perspective; build financial models and ROI analyses for AI, automation, and technology initiatives; enhance financial models, dashboards, and reporting processes; present financial analysis and recommendations to stakeholders
Seniority
Manager, hands-on IC
