Senior Product Support Specialist
Core
Provide advanced L2/L3 support for enterprise data warehouse solutions and Power BI reporting platforms, managing incidents, problem management, and operational stability.
Role type
Senior IC IT support specialist (data warehouse & BI)
Builds
Stable and performant data reporting services for enterprise clients
Domain
Life sciences / Data infrastructure
Required skills
L2/L3 incident management, Power BI, SQL query execution, relational database knowledge, ITIL 4 processes, root cause analysis, system performance monitoring
Preferred skills
Mentoring junior analysts, knowledge management, documentation, stakeholder collaboration
Technologies
Power BI, SQL, Relational Databases, ITIL 4
Responsibilities
Resolve complex technical issues within SLAs, perform root cause analysis, mentor L2 support analysts, monitor system performance, analyze trends to identify optimization opportunities
Seniority
Senior, hands-on IC with leadership responsibilities