Sr Staff Business Systems Analyst
Core
Sr Staff Business Systems Analyst driving digital transformation, customer experience optimization, and AI integration for business scalability.
Role type
Sr Staff Business Systems Analyst (Digital Transformation & CX)
Builds
Digital transformation experiences, optimized customer journeys, and scalable process solutions.
Domain
Enterprise Software / Digital Transformation / Customer Experience
Deliverable
product features
Required skills
Requirements gathering, process mapping, gap analysis, change management, customer journey mapping, AI integration, Agile execution, stakeholder management, solution design, gap analysis, POC development
Preferred skills
Mentoring, strategic investment analysis, cloud ecosystem experience
Technologies
CSM, CRM, HCM, AI-powered tools
Responsibilities
Facilitate requirements gathering and process mapping workshops; Perform gap analysis between as-is and to-be functionality; Document customer journeys and identify pain points; Work with business, design, engineering, and product teams to create digital transformation experiences; Translate recommendations to senior leadership to influence long-term digital strategies; Participate in User Acceptance testing and recommend improvements; Build proofs-of-concept for new solutions and technologies.
Seniority
Sr Staff, hands-on IC with mentorship
