Associate Technical Client Manager (Pharmaceutical)
Core
Act as a liaison between major pharmaceutical clients and the laboratory chemistry division, managing project scoping, quoting, and technical support from enquiry to sample receipt.
Role type
Associate Technical Client Manager (Pharmaceutical)
Builds
Client proposals, project scopes, and technical responses for chemistry testing services
Domain
Pharmaceutical industry / Chemistry testing and regulatory compliance (GMP, GLP, ISO)
Deliverable
client delivery
Required skills
Chemistry knowledge, Regulatory Affairs, Pharmaceutical development (CMC), Client relationship management, Technical support, Proposal preparation, Sample tracking
Preferred skills
Lab scientist experience, Customer contact experience, Negotiation, Multi-tasking
Technologies
Request tracking tools
Responsibilities
Prepare and oversee project quotes, conduct client meetings and generate minutes, provide technical support and advice, coordinate sample receipt and project handover, resolve sample/documentation issues, mentor Client Services Associates, ensure regulatory compliance
Seniority
Mid-level, hands-on IC