Group Business Process Manager – BI Operations
Core
Drive transformation, standardisation, governance, and continuous improvement of Business Information operational processes across global operations.
Role type
Senior IC Group Business Process Manager (BI Operations)
Builds
Standardised workflows, operating procedures, controls, and scalable operating models for BI Operations
Domain
Business Information / Data Operations / Financial Services
Required skills
Business Process Management, Operational Excellence, KPI Definition, Process Governance, Operational Risk & Controls, Capacity Management, Change Management, Data-driven Problem Solving, Cross-functional Process Design, Strategic Thinking
Preferred skills
Process Automation, RPA, AI, Digital Transformation, International Environment Experience, Business Information Domain Knowledge
Technologies
RPA, Power Platform, AI agents, automated workflows
Responsibilities
Lead global initiatives to improve and simplify BI operational processes; Define and maintain standardised workflows, operating procedures, controls and best practices; Define, monitor and continuously enhance BI Operations KPIs, SLAs and productivity metrics; Identify operational risks and implement preventive and detective controls; Facilitate workshops and working groups to align stakeholders on processes and improvement priorities; Identify and prioritise opportunities for automation, AI and workflow optimisation across BI Operations
Seniority
Senior, hands-on IC