Hotel Operations Manager
Core
Hands-on operations manager ensuring brand standards, guest satisfaction, and departmental performance for a 132-room hotel.
Role type
Senior IC hotel operations manager
Builds
Guest experiences, departmental sales, operational efficiency
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff training and development, RPS analysis, operational meeting leadership, sales and upselling, preventative maintenance, employee relations, performance appraisals, health and safety compliance
Preferred skills
Level 2 Food Safety certification, Level 2 Health & Safety certification, prior Head of Department experience
Technologies
RPS analysis tools
Responsibilities
Empower and train staff to manage guest feedback, drive improvement through RPS analysis, lead daily and weekly operational meetings, monitor departmental sales, support preventative maintenance, handle employee relations, conduct inductions and appraisals, attend H&S and food safety training
Seniority
Senior, hands-on IC