Customer Service Representative (6 Month Contract)
Core
Receive and process customer requests, manage accounts receivable/payables, and handle client samples for testing and inspection services.
Role type
Customer Service Representative (Contract)
Builds
Customer reports, certificates, documents, and payment requisitions for SGS testing and inspection services.
Domain
Testing, inspection, and certification (TIC)
Deliverable
client delivery
Required skills
Accounts receivable management, Accounts payable management, Sample logistics, Filing system maintenance, Job order record keeping, Employee scheduling, Invoice validation, Customer communication, Computer software proficiency (Word, Excel), Typing proficiency
Preferred skills
None stated
Technologies
Word, Excel
Responsibilities
Receive and process customer requests for services; Prepare and provide customers with reports, certificates, and documents; Check work instructions, method code, reporting, pricing and invoicing instructions; Receive and validate supplier invoices, assign codes and prepare payment requisitions; Monitor accounts receivable and communicate with customers to collect unpaid account balances; Prepare and maintain complete and accurate customer files; Maintain job order records and filing systems; Schedule employees for inspections; Receive, inspect, sort, and label client samples; Log-in samples to the SGS system and dispatch samples to laboratories.