Executive, Retail Customer Success (UAE National Only)
Core
Maintain and enhance customer relationships by efficiently addressing deliverables and queries through NIQ platforms, focusing on data accuracy and on-time delivery.
Role type
Customer Support Analyst
Builds
Customer deliverables, query resolutions, and data insights for retail clients
Domain
Retail consumer intelligence and analytics
Required skills
Microsoft Excel (pivot tables, VLOOKUP), data analysis, project management, task triaging, stakeholder coordination
Preferred skills
AI tools application, industry research knowledge, PowerPoint
Technologies
NIQ platforms, CSO, MSD, AI tools
Responsibilities
Execute and monitor delivery management tasks; resolve client queries and provide data per contractual terms; triage requests across markets; coordinate with internal teams to investigate issues; support Joint Business Plan servicing elements
Seniority
Entry-level (0-3 years experience)
