Senior Engineering Manager
Core
Lead the E2E Digital Operations service (Delivery Excellence, SRE, Governance) to ensure stability, resilience, and continuous improvement of H&M's online customer journeys.
Role type
Senior Engineering Manager (Service Leadership)
Builds
End-to-end digital operations service for H&M Group's global e-commerce platform
Domain
Retail / Digital Operations / Site Reliability Engineering
Required skills
People leadership, technical direction, service strategy, operational excellence, SRE practices, stakeholder management, financial acumen, risk management, DevOps/CI/CD, cloud architecture
Preferred skills
Experience with managed services, AI-enabled operations, cost optimization, workforce planning
Technologies
Cloud, DevOps, CI/CD, Observability, Automation, SRE tools
Responsibilities
Own the end-to-end roadmap and technical delivery for EDO; Drive an integrated operating model across 24/7 operations, SRE, and governance; Lead, coach, and develop Engineering Managers and senior engineers; Be accountable for technology costs, budget, and forecast; Strengthen end-to-end observability and incident management outcomes.
Seniority
Senior, hands-on IC with people leadership
