Specialist, O2C, Collections
Core
Manage daily collections activities, monitor portfolio against service level agreements, and reduce days sales outstanding.
Role type
Specialist, O2C Collections
Builds
Cash flow and reduced days sales outstanding
Domain
Infrastructure consulting / Financial services
Deliverable
dashboards & analysis
Required skills
Collections management, Account reconciliation, ERP systems (Oracle, SAP), CRM tools (Service Now, Salesforce), Accounting standards, MS Office, Process improvement
Preferred skills
Process transition, Shared service/BPO environment experience, Global engineering/consulting firm experience
Responsibilities
Monitor collection portfolio, Prepare collection reports, Contact clients regarding outstanding invoices, Investigate historical debt data, Process receipts and adjustments, Support process transition and training, Assist in process improvement initiatives
Seniority
Mid-level Specialist