Customer Service Representative
Core
Coordinate commercial and operational activities within the Doka Yard to ensure efficient material flow, order fulfillment, and inventory accuracy.
Role type
Operations & Logistics Coordinator
Builds
Formwork and scaffolding material inventory and order fulfillment for construction projects
Domain
Construction materials / Logistics
Required skills
Inventory management, Order processing, Customer account management, Pricing and billing, Logistics coordination, Data analysis, Microsoft Excel, Problem-solving
Preferred skills
Construction material handling experience, Procurement planning, Bachelor's in Business or Logistics, 2-5 years in administration or operations
Technologies
Microsoft Office, Advanced Excel, In-house order processing system
Responsibilities
Oversee branch inventory and logistics, Manage customer accounts and full order process, Handle high volumes of calls and inquiries, Process pricing and billing, Coordinate inbound and outbound material movements, Monitor and resolve discrepancies in order processing system
Seniority
Mid-level, hands-on IC