Factory service engineer
Core
Diagnosing, repairing, and maintaining Sievers® analytical instruments and sensors for customers and partners across Europe, the Middle East, and Africa.
Role type
Factory service engineer (analytical instruments)
Builds
Repaired and calibrated analytical instruments and sensor units
Domain
Industrial water treatment / analytical instrumentation
Deliverable
physical/clinical work
Required skills
Instrument diagnostics, hardware troubleshooting, software troubleshooting, calibration, inventory management, CRM documentation, regulatory compliance
Preferred skills
Analytical instrument experience, electrotechnical/electronic/mechanical training, Salesforce/SAP knowledge, automation systems (MODBUS, Profibus), regulated environment experience (pharma, lab, manufacturing), additional languages (German, French, Spanish)
Technologies
MODBUS, Profibus, Google Workspace, Microsoft Office, Salesforce, SAP, CRM systems
Responsibilities
Diagnose, repair, and calibrate analytical instruments; Provide technical support via phone and approved channels; Manage parts inventory and refurbishment; Document service activities and customer interactions in CRM; Prepare repair documents, calibration certificates, and invoices; Support return processes and collaborate with EMEA technical support team; Ensure compliance with safety, quality, and regulatory requirements
Seniority
Mid-level, hands-on IC