Shift Leader - 4347
Core
Provides leadership support to the Manager on Duty, oversees front-of-house and back-of-house operations, and ensures high standards of customer service, food quality, and sanitation in a fast-paced pizza restaurant environment.
Role type
Shift Leader (Front of House & Back of House)
Builds
Pizza products, customer service experiences, and operational efficiency for Domino's Pizza franchise customers
Domain
Food Service / Quick Service Restaurant (QSR)
Deliverable
product features
Required skills
Team leadership, customer service, cash management, food preparation, inventory control, POS system operation, waste tracking, scheduling coordination, multi-tasking, complaint resolution
Preferred skills
Cross-training, initiative, conflict resolution, up-selling
Technologies
Point of Sale (POS) systems
Responsibilities
Provide leadership support to the Manager on Duty; maintain high standards of customer service during high-volume operations; oversee cash management and daily reporting; adhere to food safety and waste tracking procedures; prepare menu items including pizzas; coordinate scheduling and cross-training with team members; resolve customer complaints promptly.
Seniority
Mid-level supervisory role