H&M Department Manager - Meridian Mall
Core
Lead a department team to deliver an excellent operational and visual experience for customers and colleagues, driving sales, profits, and brand representation in a retail store.
Role type
Department Manager (Retail)
Builds
Retail store operations, customer experiences, and team performance
Domain
Retail / Fashion
Deliverable
product features
Required skills
Team leadership, sales analysis, budget management, visual merchandising, recruitment, performance management, operational planning, customer service, fashion trend awareness
Preferred skills
Analytical problem solving, communication, motivation, collaboration
Technologies
Instore Care App, Click & Collect, Smart Store, Hello Member App
Responsibilities
Manage department team including recruitment, onboarding, scheduling, and performance evaluations; Analyze sales and budget goals to create optimization plans; Ensure visual merchandising, stock levels, and garment presentation standards; Oversee customer service, fitting room, and checkout routines; Maintain store operations including opening/closing and back-of-house tidiness; Promote customer loyalty app and sustainability initiatives.
Seniority
Mid-level, hands-on IC