Telco Engineer – Tieto Tech Consulting (m/f/d)
Core
Provide L1 network support and reactive repair for voice and mobile services, monitor and resolve fraud events, and implement improvements in fraud prevention for a global telecom client.
Role type
L1 Telco Network Support Engineer
Builds
Voice and mobile service reliability, fraud prevention services
Domain
Wholesale telecommunications, roaming, 5G/LTE
Required skills
GSM network structure, Signalling protocols (MTP, ISUP/SIP, SCCP, TCAP), IP networks, Fraud prevention domain knowledge, Signalling protocol monitoring tools, Protocol analysers, Network KPIs analysis
Preferred skills
Wholesale telecom business knowledge, Experience with fraud detection systems
Technologies
GSM, LTE, 5G, SIP, MTP, ISUP, SCCP, TCAP, IP networks
Responsibilities
Provide L1 network support activities for voice and mobile services 24x7, Ensure reactive repair activities with customers and suppliers, Monitor and investigate fraud events to identify root causes, Define and implement improvements in fraud prevention services, Communicate with customers to guarantee complaint resolution with SLA respect
Seniority
Mid-level, hands-on IC