Shift Leader - 4693
Core
Provides leadership support to the Manager on Duty, oversees front-of-house and back-of-house operations, and ensures food quality and customer service standards in a fast-paced pizza restaurant.
Role type
Shift Leader (Front of House & Back of House)
Builds
Pizza products and customer service experiences
Domain
Food service / Quick service restaurant
Deliverable
product features
Required skills
Cash management, POS systems, food preparation, inventory control, waste tracking, scheduling coordination, complaint resolution, multi-tasking, numerical accuracy
Preferred skills
Cross-training, up-selling, team leadership
Technologies
Point of Sale (POS) systems
Responsibilities
Greets customers and takes orders, oversees cash management and register counts, prepares pizzas and menu items, adheres to food safety and sanitation standards, tracks waste and labor costs, coordinates shift assignments, resolves customer complaints, cross-trains team members.
Seniority
Individual Contributor, supervisory support