Traffic Monitoring Call Center/Surveillance/Dispatcher/Freeway Operator
Core
Monitor freeway management systems (FMS) and Intelligent Transportation Systems (ITS) to detect, confirm, and respond to traffic incidents, congestion, and equipment faults in real-time.
Role type
Traffic Operations Dispatcher / Freeway Operator
Builds
Real-time traffic incident management, dispatch of road patrol services, and dissemination of travel information via ITS devices and public portals.
Domain
Transportation / Intelligent Transportation Systems (ITS)
Required skills
Freeway system familiarity, ITS application operation, CCTV monitoring, incident detection, dispatch coordination, data entry, map interpretation, emergency service communication
Preferred skills
Call center or 911 dispatch experience, high-pressure environment management, geographic knowledge of Florida interstates, efficient data entry
Technologies
SunGuide software, FL511 system, CCTV, DMS, VDS, RSU, Road Ranger Service Patrols
Responsibilities
Monitor freeway status using CCTV and detector data; Enter and disseminate traffic events; Dispatch Road Ranger patrols; Manage wrong-way driver events; Perform daily ITS infrastructure checks; Coordinate with law enforcement and external agencies; Produce periodic operations reports.
Seniority
Entry-level to Mid-level, hands-on IC