Operations Manager (Customer Onsite)
Core
Orchestrates end-to-end Order Management and logistics for mission-critical compute, network, and data center infrastructure deployments across NASA centers and partner facilities.
Role type
Senior Operations Manager (Technical Infrastructure Logistics)
Builds
Mission-critical compute, network, and data center infrastructure
Domain
Government (NASA) / Technical Infrastructure Logistics
Required skills
Order lifecycle management, logistics operations, team leadership, process improvement, demand forecasting, SLA compliance, SOP development, stakeholder escalation management, technical infrastructure familiarity
Preferred skills
SAP, advanced Excel/Google Sheets, federal asset tracking standards
Responsibilities
Oversee end-to-end order lifecycle from requisition to site deployment; Serve as primary escalation point for program managers and vendors; Direct and mentor Operations Coordinator team; Audit fulfillment cycles and implement process improvements; Present infrastructure demand forecasts and SLA dashboards to senior leadership; Lead weekly customer operational syncs; Develop and maintain Standard Operating Procedures (SOPs); Execute training plans for coordinators; Assume operational leadership during critical deployment windows.
Seniority
Senior, hands-on IC with team leadership
