Guest Relations Supervisor
Core
Lead Bell Services, Shuttle, Valet, and Front Drive teams to deliver seamless guest experiences from arrival to departure at a ski resort.
Role type
Guest Relations Supervisor (Hands-on Leadership)
Builds
Guest arrival/departure operations, luggage handling, shuttle dispatch, and valet services
Domain
Hospitality / Ski Resort Operations
Deliverable
product features
Required skills
Team leadership, guest service, logistics coordination, training, problem-solving, physical labor (lifting 50 lbs), vehicle inspection
Preferred skills
Supervisory experience, valid driver's license with clean record, flexibility for nights/weekends/holidays
Technologies
None stated
Responsibilities
Lead and support Bell Services, Shuttle, Valet, and Front Drive teams; Work alongside team members assisting with guest arrivals, departures, and transportation; Load, unload, lift, and transport guest luggage and ski equipment; Coordinate dispatching from the Guest Services Desk; Train team members on arrival/departure standards and Forbes Service expectations; Maintain smooth operations across shuttle, valet, and equipment handling; Ensure accurate tracking, storing, and delivery of guest luggage; Conduct vehicle and workplace inspections; Resolve guest issues to elevate satisfaction.