Organisational Design Consultant
Core
Design organizational change and operating models to ensure sustainable ownership of knowledge management content and AI features within client organizations.
Role type
Senior Organizational Design Consultant
Builds
Target knowledge management operating models, RACI matrices, role profiles, and transition plans
Domain
Consulting / Organizational Design / Knowledge Management
Required skills
Organizational design, operating model design, workforce planning, RACI matrix creation, stakeholder engagement at executive level, change management, role profiling
Preferred skills
Knowledge management operating model design, contact centre operating model experience, formal change management credentials, bilingualism
Technologies
None stated
Responsibilities
Document current-state organization and map roles/responsibilities; Conduct organizational design analysis to identify capability gaps; Build RACI matrices for content lifecycle; Define target operating models; Produce role profiles and resourcing requirements; Design transition and change approaches; Align with governance workstreams