Customer Service Representative (5:00 am - 1:30 pm)
On-siteNo visa sponsorship
Core
Answer inbound calls to help customers solve roadside problems like jump starts, lockouts, and towing requests.
Role type
Customer Service Representative (Roadside Assistance)
Builds
Emergency roadside assistance services for stranded drivers
Domain
Automotive / Roadside Assistance
Deliverable
client delivery
Required skills
empathetic communication, data entry, script adherence, issue escalation, confidentiality, computer proficiency, problem-solving
Responsibilities
Answer inbound calls, gather vehicle and driver information, follow workflows, communicate next steps to customers, escalate issues per policy, maintain data confidentiality
Seniority
Entry Level