Hotline Engineer (m/w/d)
Core
24/7/365 technical support for high-automated intralogistics systems, acting as a central interface between customers, service teams, and software experts to resolve technical disruptions.
Role type
Senior IC Hotline Engineer (Industrial Automation)
Builds
Operational stability and reliability of intralogistics systems for international customers
Domain
Industrial Automation / Intralogistics
Required skills
Troubleshooting industrial automation systems, Root cause analysis, Ticket/CRM/Wiki management, Technical documentation, Incident prioritization, Cross-functional collaboration
Preferred skills
Siemens S7, TIA Portal, Allen Bradley, Linux, SQL, English (fluent)
Technologies
Siemens S7, TIA Portal, Allen Bradley, Linux, SQL, MS Office
Responsibilities
Analyze software and system disruptions, coordinate error resolution, create detailed hotline reports with recommendations, act as a diagnostic key account manager, evaluate incident impact and urgency, document interactions in ticket/CRM systems
Seniority
Mid-Senior, hands-on IC
