Technical Support Advisor
Core
Provide telephone support to professional installers diagnosing and resolving technical issues with BFT access automation products, and inspect/test/repair returned components.
Role type
Technical Support Advisor (hybrid telephone and practical repair)
Builds
Access automation systems (gates, traffic barriers, automatic doors) for industrial, commercial, and residential sites
Domain
Access automation / Security automation
Deliverable
client delivery
Required skills
Fault diagnosis, wiring diagram interpretation, component testing and repair, structured questioning, technical instruction delivery, IT system usage, task prioritization
Preferred skills
Access automation experience, electrical installation experience, maintenance experience, mechanical systems knowledge
Technologies
Hydraulic motors, electromechanical motors, control panels, transmitters, safety accessories, test equipment
