Constituent Advocate
Core
Managing and solving constituency cases by assessing constituent needs, tracking communications with federal agencies, and keeping constituents updated on developments.
Role type
Constituent Advocate (Caseworker)
Builds
Resolutions for constituent access to federal services
Domain
Public Policy / Federal Government
Deliverable
client delivery
Required skills
casework management, conflict resolution, federal agency navigation, research, stakeholder communication, time management
Preferred skills
social work degree, CRM software experience, local area knowledge
Responsibilities
Receive constituent requests and conduct in-person assessments, set up files and coordinate meetings with the Member, take action on constituent concerns, track and document communications with federal agencies, assist with special projects and reception duties
