V.I.E - Digital Shopfloor Support Specialist
Core
Support the deployment and optimization of digital shopfloor applications in the aerospace sector, ensuring smooth operations and high user satisfaction.
Role type
Digital Shopfloor Support Specialist
Builds
Digital shopfloor applications for aerospace manufacturing
Domain
Aerospace, Digital Manufacturing
Required skills
IT solution support, root cause analysis, technical documentation, requirement translation, digital technologies understanding
Preferred skills
Aerospace composite manufacturing knowledge, aerospace regulations/standards, aerospace industry client experience
Technologies
ServiceNow
Responsibilities
Provide day-to-day support to users of shopfloor digital applications, deliver training sessions and onboard new users, gather user feedback and document evolution requests, manage incidents and service requests using ITSM platform, monitor application performance, prepare regular status reports and maintain project documentation
Seniority
Entry-level / Junior