Senior Incident Manager / Commvault Specialist
Core
Operational subject matter expert for enterprise storage, backup, recovery, and cyber resilience platforms with a strong focus on Commvault technologies.
Role type
Senior Incident Manager / Commvault Specialist
Builds
Enterprise storage and data protection environments ensuring service availability, operational stability, and compliance.
Domain
IT Infrastructure / Data Protection / Cyber Resilience
Required skills
Commvault administration, incident management, root cause analysis, capacity management, backup/restore operations, patch management, disaster recovery testing, hybrid/cloud backup support, SLA compliance
Preferred skills
Ticket analysis, escalation handling, continuous service improvement, multicultural teamwork
Technologies
Commvault, enterprise storage systems, hybrid backup environments, cloud-based backup solutions
Responsibilities
Operate and support enterprise storage environments; Perform proactive monitoring and health checks; Troubleshoot and resolve complex incidents; Conduct root cause analysis and participate in problem management; Perform capacity management and provide optimization recommendations; Execute firmware upgrades, patch management, and operational maintenance; Support storage-related change requests; Maintain operational documentation and knowledge articles; Participate in on-call support and major incident resolution; Administer and monitor Commvault backup and recovery environments; Execute and document recovery testing and disaster recovery exercises; Support hybrid and cloud-based backup environments; Provide operational support for cyber recovery and ransomware protection solutions.
Seniority
Senior, hands-on IC