[수지] Department Manager
Core
Oversees the overall omnichannel customer experience and commercial performance for a specific concept/store, ensuring high fashion inspiration and consistent service delivery.
Role type
Senior retail department manager
Builds
Optimized stock levels, sales performance, and consistent brand experience for H&M stores
Domain
Retail fashion (apparel)
Deliverable
product features
Required skills
Customer experience management, inventory and stock planning, sales analysis, visual merchandising, team leadership and coaching, scheduling and workforce planning, operational compliance
Preferred skills
Knowledge of fashion trends (style, key items, color, print, silhouette, fabric, texture), omnichannel service best practices
Technologies
In-store care app, scanner
Responsibilities
Manage omnichannel customer experience and visual/commercial guidelines, analyze sales and stock to optimize inventory levels, plan and schedule team shifts for peak efficiency, coach SA on retail operations and safety, lead talent acquisition and team development, collaborate with VM on concept commerciality