Senior Director Product Analytics
Core
Lead the measurement strategy for AI products (usage, adoption, value realization) and build data/AI products to enable smarter product decisions and business growth.
Role type
Senior Director, Product Analytics (Strategy & Leadership)
Builds
Data & AI products, usage metrics dashboards, predictive insights for adoption and growth
Domain
SaaS / Enterprise IT (ServiceNow AI Platform)
Deliverable
production ML models | dashboards & analysis
Required skills
Product telemetry strategy, AI/ML model development, enterprise data governance, executive stakeholder management, team leadership (15+ years exp), B2B/B2C product analytics
Preferred skills
Management/tech consulting experience, Masters degree
Technologies
ServiceNow AI Platform, ML models, recommendation systems
Responsibilities
Define telemetry governance and data quality standards; Own single pane of glass for usage metrics; Deliver insights and scorecards to Product/UX/Engineering teams; Manage team of PMs, Data Engineers, BI Developers, and Data Scientists; Partner with stakeholders to connect usage metrics to business outcomes (renewals, upsell).
