Head of Software Customer Support
Core
Lead a department of project managers, architects, and developers to manage a portfolio of complex software projects for automated baggage handling and parcel sorting systems in airports and logistics centers.
Role type
Senior leadership IC (Head of Software Customer Support)
Builds
Maintenance and support of legacy software products and execution of medium-sized software projects for mission-critical logistics systems.
Domain
Intralogistics / Airport baggage handling / Software portfolio management
Required skills
Portfolio management, budget management, application management, product lifecycle management, leadership of leaders, stakeholder management, project risk management, corrective action planning
Preferred skills
Scrum, CMMI, ITIL, PMI, IPMA, Prince2 certifications
Technologies
None explicitly listed
Responsibilities
Set direction for the software department, coordinate with other Group Companies, oversee up to 50 projects, guide and coach project managers, monitor project portfolio progress, attend meetings with customers/partners/suppliers, facilitate collaboration between software and electro-mechanic components
Seniority
Senior, hands-on IC
