IKEA Batu Kawan : Part Time Customer Relations Officer (Services) (20 Hours per week)
Core
Ensure a positive and joyful shopping experience for all IKEA visitors and customers by handling issues efficiently, resolving complaints, and making the buying process easy.
Role type
Part-time Customer Relations Officer (Services)
Builds
Customer satisfaction and efficient store operations
Domain
Retail / Home Furnishing
Deliverable
product features
Required skills
Customer service, complaint resolution, retail knowledge, basic food preparation, shift flexibility, teamwork, attention to detail
Preferred skills
Sales driven, cheerful personality, positive mindset, hands-on approach
Responsibilities
Handle customer complaints and issues, ensure fast and efficient department operations, listen to customers and offer informed solutions, escalate issues to managers when necessary, support retail operations during peak periods and public holidays
Seniority
Entry-level, part-time