Senior Machine Learning Engineer
Core
Design, build, and operate model-driven optimization applications and AI agents for ServiceNow's scheduling and resource-allocation products.
Role type
Senior Machine Learning Engineer (Optimization & AI Agents)
Builds
Production optimization applications, automated evaluation systems, and AI-harness workflows
Domain
Operations Research, Mathematical Optimization, Field Service Management
Deliverable
production ML models
Required skills
Algorithm design, System design, Python, AI agent specification, Production deployment, Observability, Automated testing
Preferred skills
Operations Research, Vehicle Routing Problems, Java, Kubernetes, GraphQL, Customer-facing delivery
Technologies
Python, MLflow, Weights & Biases, LoRA, PEFT, SageMaker, Vertex AI, AzureML, Kubeflow, Airflow, Prefect, TorchServe, Triton, vLLM, SHAP, LIME, pandas, Spark, SQL
Responsibilities
Design and operate advanced optimization models at scale; Build automated evaluation systems for model behavior; Specify requirements and direct AI coding agents; Manage production deployments and monitoring; Collaborate with product and design teams to define success criteria
Seniority
Senior, hands-on IC
