[MLA] Senior Site Reliability Engineer (SRE) – Kubernetes
Core
Own production reliability for ServiceNow's AI Experience Framework stack (SSR runtime, multi-tier proxy, sharded V8 isolate pools, Glide/Java platform layer), including Kubernetes operations, observability, and troubleshooting Node.js and JVM services.
Role type
Senior Site Reliability Engineer (Kubernetes)
Builds
Production services for ServiceNow's AI-first user interfaces
Domain
Enterprise SaaS / AI Platform / Cloud Infrastructure
Deliverable
production ML models
Required skills
Kubernetes production operations, incident response, Splunk, Prometheus/Grafana, CI/CD, Linux networking, Node.js/JVM troubleshooting, service-to-service authentication
Preferred skills
Web Components/Lit, canary rollouts, distributed tracing, KEDA, enterprise platform integration
Technologies
Kubernetes, Lit, Node.js, JVM/Java, Splunk, Prometheus, Grafana, Helm, ArgoCD, Flux, HTTP/2
Responsibilities
Support deployment and operation of production services on Kubernetes; Monitor service health and investigate incidents; Participate in on-call, root cause analysis, and postmortems; Troubleshoot application runtime and networking issues; Support CI/CD and observability.
Seniority
Senior, hands-on IC
