Customer Service
Core
Translate customer demand requirements into feasible production and supply plans, balancing demand, capacity, and finished goods inventory to ensure delivery commitments.
Role type
Senior Supply Chain Demand & Inventory Planner
Builds
Production and supply plans for finished goods inventory
Domain
Manufacturing / Supply Chain
Required skills
Demand planning, Inventory management, Data analysis, Statistical forecasting, Systemic thinking, Risk management, Problem-solving, Logistics processes, EDI interpretation, Decision making based on data
Preferred skills
Continuous improvement methodologies (CIP, PDCA), Scenario planning, Digital tools proficiency
Technologies
SAP, Power BI, Microsoft Excel, Power Query, Power Automate
Responsibilities
Act as primary contact for assigned customers on demand, supply, and delivery topics; Analyze daily customer requirements via EDI and established systems; Identify demand changes and evaluate potential impacts on supply and service; Monitor customer portals for incidents, claims, disputes, and special requirements; Plan demand and forecast based on VM/LOG objectives; Balance demand and capacity; Manage finished goods inventory based on VM/LOG objectives; Ensure on-time delivery to customers; Manage supply risks and timely escalations; Involve engineering changes and launches; Ensure compliance with area indicators and objectives; Develop and implement corrective actions for performance deviations; Utilize systemic thinking to evaluate impacts of changes in demand, capacity, inventory, and customer service; Actively participate in continuous improvement projects; Ensure compliance with corporate procedures, standards, and specific customer requirements
Seniority
Mid-Senior, hands-on IC