Staff AI-Native DevOps Engineer
Core
Own the build, deployment, and reliability of ServiceNow Otto, a conversational AI platform, from commit through production across SaaS environments.
Role type
Staff AI-Native DevOps Engineer
Builds
CI/CD pipelines, Kubernetes infrastructure, observability tooling, and operational workflows for agent orchestration and LLM services.
Domain
Cloud Infrastructure & Generative AI
Deliverable
production ML models
Required skills
Kubernetes, Infrastructure as Code (Terraform, Ansible, Helm), CI/CD (Jenkins, GitHub Actions, Tekton, ArgoCD), Go/Python/Bash, LLM/Generative AI concepts, AI coding assistants, distributed systems debugging
Preferred skills
Kubernetes Operators, custom controllers, cross-team technical leadership, production LLM/agentic system operations
Technologies
Kubernetes, Terraform, Ansible, Helm, Jenkins, GitHub Actions, Tekton, ArgoCD, Go, Python, Bash
Responsibilities
Deploy and scale distributed microservices in production Kubernetes environments; Design and implement infrastructure automation using IaC; Build and maintain CI/CD pipelines and GitOps workflows; Implement observability, monitoring, and incident response practices; Architect and optimize cloud infrastructure across public and private environments.
Seniority
Staff, hands-on IC with strategic impact