Principal Product Success Architect
Core
Set strategic direction for the GAIL (Get AI Live) program, own escalated enterprise AI deployments, and build infrastructure to scale AI adoption.
Role type
Principal Product Success Architect (Strategy & Infrastructure)
Builds
Next-generation GAIL tooling, infrastructure, and knowledge systems for enterprise AI deployments.
Domain
Enterprise AI / Generative AI / Customer Success
Deliverable
production ML models
Required skills
Enterprise software engineering, JavaScript, GenAI model deployment, Prompt engineering, Infrastructure scaling, Strategic program planning, Mentoring
Preferred skills
Experience with Now Assist or AI Agents, Executive communication, Influencing without authority
Technologies
JavaScript, Java, Python, GenAI models, Now Assist, AI Agents
Responsibilities
Lead complex escalated enterprise AI deployments and integrations; Define roadmap for GAIL tooling and infrastructure; Evolve program playbooks and quality standards; Drive systemic improvements based on engagement patterns; Mentor Core Team engineers and rotators; Partner with product and engineering leadership to translate field signals into improvements.
Seniority
Principal, hands-on IC with strategic scope
