Head of Engineering - Operations
Core
Lead engineering teams to build resilient systems for core operational functions including billing, payments, collections, and customer services, while driving AI/LLM agentic services.
Role type
Senior IC Head of Engineering (Operations)
Builds
Core operational systems (billing, payments, collections, customer services) and customer-facing AI/LLM agentic services
Domain
Utilities, Energy, Telecoms, Payments, Insurance, Finance
Deliverable
production ML models
Required skills
Strategic leadership, Commercial acumen, AI/LLM agentic systems, Software engineering excellence, Modern tech stack, Domain knowledge, Stakeholder management
Preferred skills
Experience in energy, telecoms, payments, insurance, or finance sectors
Technologies
Go, React, Kubernetes, Terraform, AWS
Responsibilities
Drive technical strategy and roadmap for operational systems, Guide and approve architectural decisions, Lead development of AI and agentic services, Manage up to 6 direct reports, Oversee budget and resource management
Seniority
Senior, hands-on IC with team leadership
