Spa Manager, New York City
Core
Directs staff at a flagship Equinox location to deliver high-level customer service, operational excellence, and exclusive holistic health treatments including massages, facials, and recovery therapies.
Role type
Spa Manager (hands-on operational leader)
Builds
Exclusive spa treatments and member recovery experiences
Domain
Luxury wellness and hospitality
Required skills
NYS Massage Therapy License, deep tissue/sports/prenatal/Swedish massage techniques, hiring and training, scheduling, coaching, revenue management, event planning, client outreach, retail management
Preferred skills
Customer service experience, management experience, spa/salon/retail industry experience
Technologies
N/A
Responsibilities
Perform deep tissue, sports, prenatal, and Swedish massages; hire and train spa desk staff; schedule staff; coach staff; meet service and retail revenue goals; plan events; conduct direct client outreach and in-reach; manage product inventory
Seniority
Mid-level, hands-on IC