Service Delivery Manager
Core
Manage day-to-day delivery of planned and reactive maintenance activities for traffic signals, signs, and Intelligent Transport Systems (ITS) contracts.
Role type
Senior operational manager (physical/clinical work)
Builds
Safe, reliable, high-quality maintenance services for customers in the traffic management sector
Domain
Transportation infrastructure / Traffic management
Deliverable
physical/clinical work
Required skills
Operational team leadership, contract delivery management, resource and workload management, Health & Safety compliance, commercial budget management, stakeholder relationship management, operational reporting
Preferred skills
Traffic signals/ITS sector experience, highways maintenance contract experience, technical engineering qualifications, SMSTS certification, experience with local authorities or National Highways
Technologies
Operational reporting and management systems
Responsibilities
Lead and develop a team of engineers, manage operational resources and priorities, monitor contract performance and costs, ensure Health & Safety compliance, coordinate with regional operations and project managers, maintain accurate operational records.
Seniority
Senior, hands-on IC