Associate Director, Qualitative Research
Core
Manage and oversee a client service team in qualitative market research, ensuring projects complete on time and within budget while mentoring staff and building client relationships.
Role type
Senior management IC (Associate Director)
Builds
Qualitative market research projects for healthcare clients
Domain
Healthcare market research
Required skills
Team management, project management, client relationship management, process improvement, budget management, data collection quality monitoring, training and development, billing oversight
Preferred skills
Healthcare market research experience, complex project management (programming, sampling, international, translations), programming skills
Technologies
Microsoft Office (Excel, Outlook, PowerPoint, Word)
Responsibilities
Manage, mentor, appraise and develop team members; Provide guidance to operations team; Manage project escalations; Adapt and develop internal processes; Monitor productivity and quality of data collection; Oversee billing process; Support development of best practices; Execute client service improvement plans; Oversee training of new and current employees; Approve annual leave, expense reports, and quarterly reviews
Seniority
Senior, hands-on IC with management responsibilities