Grade 1 Group Leader - 1st shift
Core
Lead and inspire a group of Operators in a manufacturing plant to achieve targets and ensure exceptional service delivery.
Role type
Senior IC operations leader (manufacturing)
Builds
Production output and operational efficiency for Bosch manufacturing lines
Domain
Manufacturing / Industrial Operations
Required skills
Team leadership, scheduling, workflow management, performance coaching, compliance management, training development, hiring/onboarding, problem-solving, communication, time management
Preferred skills
Leadership or customer service management certifications, experience with customer service software
Technologies
Customer service software
Responsibilities
Manage and motivate a team of Operators to achieve individual and group targets; Oversee daily operations including scheduling and resource allocation; Provide coaching, mentoring, and performance feedback; Analyze team performance metrics and implement continuous improvement strategies; Collaborate with other departments to enhance customer experience; Ensure compliance with company policies and regulations; Identify and implement training initiatives; Participate in hiring and onboarding.
Seniority
Senior, hands-on IC