Customer Service Rep
Core
Handle customer orders, resolve concerns, and process cash transactions in a fast-paced retail environment.
Role type
Customer Service Representative (Retail)
Builds
Customer satisfaction and store operational efficiency
Domain
Retail / Food Service
Deliverable
product features
Required skills
Customer service, Cash handling, Order processing, Communication, Multitasking, Problem-solving, Data entry, Inventory management, Physical stamina, Team collaboration
Preferred skills
POS systems, Inventory management, Fast-paced environment experience
Technologies
POS systems, Touch screen systems
Responsibilities
Receive and process customer orders via phone, in-person, and digital channels; Address and resolve customer concerns with empathy; Handle cash transactions and make correct change; Perform upselling and cross-selling activities; Maintain inventory records and complete paperwork; Operate equipment according to safety guidelines; Perform general cleaning and maintenance duties.
Seniority
Entry-level